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Shipping :
All shipments are based on weight of the item(s) and the final destination.
Expedited services are available at an additional charge. There is a small fee added for handling and packaging. The shopping
cart will have the final price for shipping before you pay for the item(s). You will know the exact price prior to paying.
Orders inside of USA:
Orders can be shipped by UPS Ground or other expidited UPS service. Please indicate which
method you desire. Orders can also be shipped by U.S. Post Office. Please specify postal shipping method (insurance is mandatory
on all Post Office shipments). If address is a P.O. Box, Hawaii, Alaska, U.S. Post Office is mandatory. For UPS shipmets by
ground in the continental United States please allow 6 to 10 days for delivery on all orders. Expidited shipments vary but
less than standard ground. Post Office shipping by media mail can take up to 4 to 8 weeks, less by other methods.
Orders outside of USA:
We ship to most countries, and usually have no problems, but if the books you ordered
are rejected by your local officials and sent back to us, we will refund the amount of the product purchase minus the shipping
and restocking charges once the package is received back by us in resaleable condition. We cannot process a refund on seized,
damaged, opened, or non-returned items, you should check with your local Customs office to be certain that you can
receive the books you ordered. The shipping price does not include import duties, import taxes, value added taxes
or any other charges imposed by your countries government.
Occasionally, your local officials may hold a package for
an extended period of time before contacting you. We have no control over this. You should contact your local Customs or Postal
Service if the package appears delayed as most overseas postal services do not provide tracking information back to the US
Postal Service.
Due to an increase in overseas credit card fraud, we now require all new customers
outside of the USA to fax or mail a copy of the front and back of the credit card used with a signed note authorizing us to
charge the card and ship the merchandise to the address indicated on the order. You need only do this on the first order.
The fax number is 913 384-2530. This should be done after shopping and checking out of our shopping cart. We apologize for
any inconvenience, but in order to keep our prices at suggested retail, we have been forced to take action to reduce fraud.
Return Policy :
Here at Ryukyu, there is nothing more important to us than satisfied customers.
If your order arrives damaged and it was insured. We will replace the damaged order before the insurance claim is settled,
but the damaged items must be returned to Ryukyu. Every item we sell reflects our commitment to give you the best quality,
service and value.
Email us for a RMA (Return Merchandize Authoration) Number at return@Ryukyu.com. No merchandise will be accepted and no refund will be given without a RMA number from Ryukyu.
But if you choose to return a product simply because you have decided you don’t want it, we will accept it back with
a 10% restocking fee. If a shipment is refused (or the order is cancelled after shipment) there is a 10% restocking fee. All
merchandise must be received back by Ryukyu in resaleable condition. We cannot process a refund on damaged, opened or non-returned
items.
Also when shipping outside the USA: If merchandise is rejected by your local officials and sent back to us, we will refund
the amount of the murchandise purchase less 10% restocking charges once the package is received back by us in resalable condition.
We cannot process a refund on seized, damaged, opened, or non-returned items.
We will not refund the shipping amount under any circumstance.
Privacy/Security
Protecting your privacy is important to us. We hope the following statement will help you understand how Ryukyu.com collects,
uses and safeguards the personal information you provide to us on our website.
Security
Information Collection
Information Use
Declining E-mail Offers
Children
Company Commitment to Privacy
Security
When you send confidential personal account data
to us Ryukyu.com, we require that a "secure session" first be established using Secure Socket Layer (SSL), or Secure Electronic
Transaction (SET) protocol when that is fully available.
At Ryukyu.com, we also employ a secure digital certificate from Thawte Digital Certificate which authenticates and identifies the true identity and real ownership of the Ryukyu site. This
additional security measure prevents unauthorized and falsified web sites posting as Ryukyu.com ("web-jacking") intending
to commit frauds. If you find a falsified Ryukyu web site, please call us at 1-800-383-4017 (U.S.A.) or e-mail us immediately. A reward will be given to those who inform us of such falsified sites.
For further information about SSL, SET and the safety and confidentiality of personal data transmissions over the Internet,
please read our Security Q&A.
To provide fast loading, the SSL encryption will be enabled at the payment information or personal data input page. If
you are experiencing difficulties in using our secure web store, please call us or send e-mail to webmaster@ryukyu.com.
Information Collection
When you browse Ryukyu.com,
you do so anonymously. Personal information -- including your E-mail address -- is not collected. Some of our websites,
however, may request that you voluntarily supply us with personal information, including your E-mail address, for purposes
such as correspondence, site registration, or participating in online surveys.
Like many other commercial websites, Ryukyu.com may utilize a standard technology called a "cookie" to collect information
about how our site is used. Please read About Cookies for more information.
Information Use
If you provide us with your E-mail address,
or have done so in the past, we may upon occasion send you E-mail offers. We may use information you have given us to, for
example, provide a service, ensure proper billing, measure consumer interest in our various services and inform you about
products and services. These offers may be based on information you provided in your initial transaction with us, in surveys,
from information that may indicate purchasing preferences and lifestyle, as well as information available from external sources,
such as census bureau data. Primarily, these E-mail offers will come from Ryukyu.com. We may also, upon occasion, share E-mail
addresses with certain establishments that distribute our products, or with other well-established companies so that they
can send you product and service offers that may be of interest to you.
All offers are carefully developed to ensure that they meet our standards. Our goal is to target offers to people who we
believe will find them of value. The lists used to send you product and service offers are developed and managed under strict
conditions designed to safeguard the security and privacy of customer personal information.
Declining E-mail Offers
Ryukyu.com provides customers
with an easy means to decline receiving E-mail offers.
Although most customers tell us they appreciate receiving notice of these carefully designed opportunities, we recognize
the importance of providing you with choices. At any time, you may request to discontinue receiving these offers from us by
simply replying to the E-mail and informing us of your preferences. All E-mail offers that you receive from Ryukyu.com will
inform you of how to decline receiving further E-mail offers.
Children
Ryukyu.com does not knowingly solicit data from
young children, and we do not knowingly market to young children.
Company Commitment to Privacy
In keeping with our long-standing
leadership in consumer privacy protection, Ryukyu.com is actively involved with current industry initiatives to preserve individual
privacy rights on the Internet and in all aspects of electronic commerce.
The Ryukyu.com Customer Internet Privacy Statement is currently applicable only to our United States and European customers
and visitors to our website. As we develope websites for international audiences, they will maintain their own additional
rules and practices, which are fully consistent with this statement, and which they may modify as needed for particular products
and services, or to conform to local laws or customs around the world. If you have any questions about this statement, you
can reach us at send us E-mail.
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